FAQs

General information

• - Shipping time may vary according to Australia Post time frames and zones and does not include order processing time.
• - All orders are processed Monday to Friday (excluding public holidays) from 7am - 3:30pm AEST.
• - Tracking advice will be sent to your email once your order has been dispatched.
• - Orders can take up to two business days to process before being shipped; this may be longer if there is a huge promotion taking place.
• - In some cases, we may need to contact you before your order can be shipped.
• - To ensure there is no delay, please respond to any email/phone call from our Customer Care team

Change of Mind – Not in Love

• - returned goods with tags attached
• - the payment details (refunds can only be paid to the credit card used at purchase).

*Goods that have been worn will not be accepted for change of mind. You must return all goods with original packaging.

• - Face Mask

*For change of mind you must pay the postage costs.

• - All items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc.
• - Original shipping costs are non-refundable and the cost of return postage must be paid by the customer at the time of returning
• - Please note that exchange requests are not held. We suggest placing a new order for the new item to avoid missing out and requesting a refund for the returning item

*FOR EXCHANGE YOU MUST PAY THE POSTAGE COSTS.

• - All items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc.
• - Original shipping costs are non-refundable and the cost of return postage must be paid by the customer at the time of returning
• - Once exchange items are received they will need to be checked before new items are sent out.
• - Please note that if you are in a hurry for the new items. We suggest placing a new order for the new item to avoid missing out and requesting a refund for the returning item.